Shipping & Delivery

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS or in the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

Joyco Kitchen are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-12 Business days

Canada

8-12 Business days

Australia, New Zealand

8-12 Business days

Australia 

8-12 Business days

New Zealand

10-20 Business days

Asia

10-15 Business days

 

*This doesn’t include our 2-3 day processing time.

*All shipping times exclude clearance/customs delays

 

ESTIMATED DISPATCH DATE


For items in high demand, the estimated dispatch date will be indicated on each product page in the description box.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@joycokitchen.com and we will do our best to help you out.

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