FAQs

  1. How long are shipping times?

Due to the high volume of shipments at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey!

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

7-11 Business days

Canada, Europe

7-11 Business days

Australia, New Zealand

7-11 Business days

Central & South America

10-20 Business days

Asia

10-15 Business days

Africa

15-30 Business days


Max delivery time – 30 business days.

*This doesn’t include our 2-3 day processing time.

*All shipping times exclude clearance/customs delays

 

ESTIMATED DISPATCH DATE
For items in high demand, the estimated dispatch date will be indicated on each product page in the description box.

  1. Do I have to pay customs and/duties for my item?

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Joyco Kitchen does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

 

  1. What's your return policy?

If you are unsatisfied with your order – please contact our customer support team at support@joycokitchen.com and we will do our best to help you out! Orders are eligible for 30-day return policy. We will provide a return address and a replacement or refund as preferred. Customers will be responsible for paying return shipping costs.

All returns must be:

  • In its original condition with tags still attached (if any)
  • In all original packaging
  • Have no signs of damage

 

  1. Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s damaged, defective, or if you received the wrong item -- then simply notify us with a picture and/or video, and we’ll provide a replacement or refund as preferred.

Read about our full refund policy here.


  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

Worldwide Shipping
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30-Day Extended Returns
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